IVR (Interactive Voice Response)

IVR is a fast, simple to use, and hugely effective automatic call-taking system which allows customers to make ASAP bookings from their regular pick-up location in as little as a second!

IVR can dramatically increase your call-taking capability, and reduces the burden on telephonists by preventing them from being tied up with standard bookings.  Of course this frees up telephonists to deal with customer enquiries, or more complex bookings.

Best of all, IVR is 100% accurate, all of the time; it is never sick, and doesn't go on holiday!  It's like having an army of hard-working, highly professional telephonists.

IVR Advanced

IVR Advanced builds upon IVR's functionality by offering a range of advanced modules:

• Back on Phone Updates
  After booking a job, if a customer then calls back within a set time period IVR can automatically pick up the call if the job has been dipatched, and read out the dipatch information, such as dipatch time; vehicle make, model and registration number; and driver name.  This facility is available for jobs booked through IVR, and also those booked by office staff, making it a genuine automatic back on phone enquiry facility.
  
  
• Multiple Pick-up Bookings (for mobile users)
  Customers can set up a number of regular locations, and then select from them when booking jobs through IVR.  This is especially useful for mobile phone users, since they can use IVR to book a job from any of their regular pick-up points.
  
  
• Future Bookings
  Customers can pre-book a vehicle up to seven days in advance.
  
  
• Account Bookings
  Where the incoming phone number is registered with an account, IVR will ask the customer whether they wish to book a job on account or not.  Account bookings can be protected by a PIN number.
  
  
• Voice-Prompted ASAP Bookings
  For phones specified as not having a keypad (for example direct dials & supermarket freephones), IVR can use voice recognition software to accept bookings.  Typically the customer will be asked to say "yes" if they want to book an ASAP job from their present location; the customer will then receive a three digit reference number which matches the last three digits of the job number.

Text Point

Text Point is a versatile service which enables you to set up Text Points around town, where customers can text for an ASAP taxi.  The service is ideal for locations where potential users may not know exactly where they are (e.g. train station and hospital exits), since they can just see a sign and text, without worrying about numbers, or telling people where they are.

I-Booking

With I-Booking you can offer customers a simple and user-friendly means of booking a job online, thus removing the requirement to speak to an operator.